Orders, Delivery & Returns
ORDERS
Once your online order has been processed you will receive email notification from Quiet Art confirming your order has been received by us.
DELIVERY
Products are shipped within the time frames noted for the relevant products as long as they are in stock at the time of your order. If they are not in stock for whatever reason we will contact you upon receiving your order to advise you of the stock lead time.
We do our very best to ensure "out of stock items" are highlighted on our website; however; if several orders for the same product are placed at the same time we cannot always guarantee accurate stock levels will be noted on the website.
ORDER DELIVERY QUERIES
If you wish to query a delivery please email us at quietart@quietart.com.au with noting your order / Invoice number for our reference.
DELIVERY CARRIERS
We use several carriers and choose the carrier depending on the best delivery time & service to specific locations.
RETURNS or EXCHANGES
Not all items are returnable as many products are custom manufactured to your specific colour.
Standard "off the shelf" items are returnable.
Our returns policy is strictly 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your goods must be unused and in the same condition and in the original packaging that you received them in.
To return the goods for a refund you must contact us via email at quietart@quietart.com.au and explain the reason for your return. Proof of your purchase will be required.
For approved returns all shipping and insurance costs are to be paid by you the buyer. You assume any risk of lost, theft or damaged goods during transit. Therefore we advise you take out shipping insurance with your shipper as Quiet Art will not be responsible for products lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this please email us at quietart@quietart.com.au.
REFUNDS AND RESTOCKING FEES.
Custom made products can not be returned and refunded.
Off the shelf products that are stock items can be returned and refunded. Our returns policy is strictly 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If it is approved your refund will be processed, and a credit will be applied to your credit card, original method of payment, or requested method of payment within 5 business days.
Restocking fees of 25% apply to returned orders and will be deducted from your refund.
Late Refund Payment: If you haven’t received your refund after 7 business days; first check your bank account again, then contact your bank or credit card company as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at quietart@quietart.com.au
DAMAGED or DEFECTIVE products
We will replace items if they are defective or damaged. Email us at quietart@quietart.com.au with photographs showing the nature of the damage or defect. If approved we will arrange for the pick of the goods at our cost. Depending on where you live, the time may vary for the pick up and delivery of replacement goods.